What Does A Quality Manager Do?

5 min read

Career Trends: November 29, 2022

Curated by the Knowledge Team of  ICS Career GPS

A quality manager is a professional who ensures that the quality levels of a company’s products or services meet customer expectations and industry standards.

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A quality manager’s job is to maintain consistency in quality across different products and services of an organisation. They may also handle customer complaints and resolve them. If you aspire to become a quality manager, it can be beneficial to know more about their responsibilities and duties. Let us examine their skills and qualifications and share a step-by-step guide on how to become one.

What does a Quality Manager do?

A quality manager is a professional who ensures that the quality levels of a company’s products or services meet customer expectations and industry standards.

To achieve this, they may monitor and evaluate the production systems of an organisation. They also make reports based on their analysis and submit recommendations to leaders in upper management. They ensure the implementation of health and safety regulations and that employees follow company safety guidelines while working.

A quality manager may also oversee a team working directly under them and train them to employ relevant quality assurance procedures and enforce standards. A quality manager can identify when a product or service fails to meet the required standards and take the necessary measures to address the situation.

They take precautionary measures to reduce the wastage of raw materials and may document different types of quality issues to avoid future problems. With experience, a quality manager can advance to managerial or administrative positions, overseeing a larger scale of operations.

What are the Responsibilities of a Quality Manager?

The responsibilities of a quality manager may include:

  • Communicating with upper management to maintain quality standards
  • Engaging with customers to understand their expectations and requirements
  • Outlining quality standards in accordance with industry standards
  • Maintaining adherence to quality standards set by the organisation
  • Overseeing quality control processes to ensure consistency and reliability
  • Executing tests to check whether the final product adheres to prescribed standards
  • Recording findings and relaying reports to senior executive teams
  • Formulating ideas to increase productivity and performance in manufacturing
  • Taking crucial decisions in favour of cost-efficiency without compromising on quality
  • Creating and updating product or process specifications
  • Understanding the legal, health and safety standards of a business and ensuring their implementation
  • Conducting audits for company quality systems and making plans for improvement

What Skills are Beneficial for Quality Managers?

1. Management Skills
  • Management skills are important for implementing quality assurance processes and protocols.
  • Quality managers typically supervise a team of employees, often guiding them and training them to implement the right strategies for quality control.
  • They may have to delegate tasks effectively, oversee performance and identify issues related to productivity.
  • Prioritising tasks, allocating resources and conducting audits are some important functions they perform in this job role.
2. Decision-Making Prowess
  • Managers are responsible for making decisions that impact their team members and the projects they oversee.
  • Quality managers may make informed decisions to resolve technical issues or enable the smooth functioning of all production processes.
  • Senior management officials may scrutinise their decisions and hold them accountable for the consequences of their decisions.
3. Leadership Skills
  • A quality manager requires excellent leadership skills to be successful in an administrative position.
  • They are responsible for achieving the pre-defined goals by resolving operational issues and taking timely decisions.
  • A quality manager may have to identify the time required for each task and assign responsibilities and deadlines to various team members clearly.
  • They motivate, encourage and guide team members to tackle their job responsibilities effectively.
4. Data Analysis Skills
  • A quality manager may need excellent analytical and research skills on the job.
  • They may process large volumes of data, interpret them and try to gain useful insights.
  • Insights and inferences can be used to improve the efficiency of existing systems or develop new systems for production.
5. Communication Skills
  • Their role requires them to communicate frequently with a variety of professionals involved in the production process.
  • This includes management professionals, senior stakeholders, consumers, executives, technicians and production crew members.
  • Quality managers have to communicate expectations, provide feedback, prepare reports, make presentations and organise meetings periodically which makes communication skills vital for their role.
6. Attention to Detail
  • Quality managers keep track of the market performance of an organisation’s services and products.
  • They try to maintain high accuracy while executing quality control tasks and supervising the work of their team members.
  • They have to identify with precision where the company or its employees have not met prescribed quality standards in a long and complex manufacturing process.
  • Once identified, they also have to suggest methods or devise strategies to eliminate repeat occurrences of lapses in quality control.
7. Computer and Software Literacy
  • A quality manager can benefit from knowing how to use presentation software, data analysis tools, spreadsheet programs and different training platforms.
  • They may have to create informational modules to distribute among a company’s employees.
  • This also often requires them to have comprehensive knowledge of a company’s processes, protocols, functions and the industry’s best practices.

Have you checked out yesterday’s blog yet?

Career Paths in Behavioural Economics

(Disclaimer: The opinions expressed in the article mentioned above are those of the author(s). They do not purport to reflect the opinions or views of ICS Career GPS or its staff.)

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