5 Ways to Balance Automation and Human Touch in HR

3 min read

Education & Career Trends: March 19

Curated by the Knowledge Team of  ICS Career GPS

While the human touch is irreplaceable, automation stands out as a powerful tool that can significantly enhance the operational aspects of HR.

Article by Lokap Sahu, published on Linkedin.com. 

At its core, HR embodies the essence of human interaction within the workplace. It’s the domain where personal touches — understanding, empathy, and genuine concern — play a crucial role in shaping the employee experience. The essence of HR lies not just in administrative efficiency but in its ability to foster a culture of belonging and support. Whether it’s navigating the complexities of workplace dynamics or providing compassionate support during challenging times, the human aspect of HR is irreplaceable.

It’s about creating an environment where employees feel valued and understood, a task that goes beyond the capabilities of automation.

Automation as an Ally in Efficiency

While the human touch is irreplaceable, automation stands out as a powerful tool that can significantly enhance the operational aspects of HR. Automation brings to the table an unmatched efficiency in managing routine tasks — from processing leave requests to onboarding new employees. It streamlines administrative processes, minimizes errors, and saves valuable time. This synergy allows HR professionals to redirect their focus towards more strategic initiatives, such as employee engagement and development programs, leveraging their irreplaceable human insight and creativity.

The Strategy for Striking the Perfect Balance

Achieving the ideal equilibrium between automation and personal touch in HR isn’t rocket science, but it does require thought and care. Here are some strategies to ensure that you’re using technology to enhance human interactions, not replace them:

1. Automate the Mundane, Personalise the Significant
  • Use automation for tasks that are repetitive and time-consuming.
  • This frees up space for HR professionals to engage in more meaningful activities, like career planning discussions, personalized feedback, and one-on-one coaching sessions.
2. Keep Communication Channels Open
  • Just because we can automate communication doesn’t mean we should.
  • Encourage face-to-face interactions, or at least video calls, especially for matters that are sensitive or complex. Nothing beats the warmth and understanding of a real conversation.
3. Empower Employees with Self-Service Options
  • Automation can empower employees by giving them control over certain processes, like leave applications and training programs.
  • This not only makes them feel more independent but also reduces the administrative burden on HR.
4. Feedback is Your Friend
  • Regularly seek feedback from employees on how they feel about the balance between automation and human interaction.
  • Use this feedback to adjust your strategies and ensure that everyone feels valued and supported.
5. Never Automate Empathy
  • Remember, machines don’t understand personal loss, workplace stress, or career aspirations.
  • Always ensure that there’s a human available to handle the more nuanced aspects of the employee experience.

The journey towards integrating automation with the human touch in HR is not about choosing one over the other but about finding the optimal blend that leverages the strengths of both. By harnessing the efficiency of automation while preserving the irreplaceable value of human interaction, HR can elevate the employee experience, fostering a workplace that is both operationally excellent and deeply human-centric.

Have you checked out yesterday’s blog yet

8 Ways to Learn Faster and Boost Your Skills

(Disclaimer: The opinions expressed in the article mentioned above are those of the author(s). They do not purport to reflect the opinions or views of ICS Career GPS or its staff.)

Like this post? For more such helpful articles, click on the button below and subscribe FREE to our blog.

Download our mobile app, ICS Career GPS, a one-stop career guidance platform.

Leave a Reply